privacy policy
last updated: 01/09/2026
About this Privacy Policy
Novara Works (“Novara Works”, “we”, “us” or “our”) respects your privacy and is committed to protecting your
personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
visit our website;
contact us;
request information about our services;
become a client of Novara Works;
communicate with us by email, telephone or other communication methods; or
otherwise interact with our business.
Novara Works is responsible for the personal information we collect and use as described in this Privacy Policy.
Business name: Novara Works
Legal entity: Novara Works / Dan Weeks
Business address:
Email: hello@novaraworks.co.uk
Website: www.novaraworks.co.uk
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the
details above.
What personal information do we collect?
Depending on how you interact with Novara Works, we may collect some or all of the following information:
Information you provide to us
This may include:
your name;
business name;
email address;
telephone number;
business address;
billing and payment information;
information about your business;
information you provide when completing a client questionnaire;
information you provide when requesting a quote or proposal;
website content, images, logos and other materials you provide to us;
project requirements and preferences;
communications between you and Novara Works; and
any other information you voluntarily provide to us.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, depending on the
technologies used on the website.
This may include:
IP address;
browser type and version;
device type;
operating system;
approximate location;
pages visited;
time spent on pages;
referring website;
date and time of visits; and
other technical information relating to your use of the website.
Where cookies or similar technologies are used, these are explained in our Cookie Policy.
How do we collect your information?
We may collect personal information when you:
submit an enquiry through our website;
contact us by email or telephone;
request a quote or proposal;
book a discovery call;
become a client;
complete a client questionnaire or other form;
make a payment;
communicate with us during a project;
subscribe to marketing communications, where applicable; or
browse or interact with our website.
We may also receive information from third-party services that we use to operate our business, where this is
necessary and lawful.
How do we use your personal information?
We may use your personal information to:
respond to enquiries;
provide quotations and proposals;
communicate with prospective and existing clients;
provide website design, development and maintenance services;
manage projects and client relationships;
create and maintain websites on behalf of clients;
process payments and invoices;
provide customer support;
manage our business administration;
maintain business records;
comply with legal and regulatory obligations;
protect our website, systems and business against fraud, misuse or security threats;
improve our website and services;
understand how visitors use our website; and
send marketing communications where we are legally permitted to do so.
We will only use your personal information where we have a lawful basis for doing so.
Our lawful bases for processing personal information
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We may process your information where it is necessary to enter into or perform a contract with you.
For example, this may include using your contact and business information to provide an agreed website design or
development service.
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests and those
interests are not overridden by your rights and interests.
Examples may include:
managing and improving our business;
communicating with existing clients;
maintaining business records;
protecting our systems and website; and
improving our services.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
For example, we may need to retain certain financial records for accounting and tax purposes.
Consent
Where required, we may rely on your consent to process personal information.
For example, this may apply to certain marketing activities or non-essential cookies and similar technologies.
Where processing is based on consent, you can withdraw your consent at any time.
Who do we share your information with?
We may share personal information with trusted third-party service providers where necessary to operate our
business and provide our services.
These may include:
website hosting providers;
website development and design platforms;
domain and DNS providers;
payment processors;
accounting and invoicing platforms;
client management and project management software;
email and communication providers;
scheduling and booking platforms;
form and questionnaire providers;
cloud storage providers;
analytics providers;
professional advisers; and
legal, regulatory or government authorities where we are required to do so.
Framer, Bonsai, Stripe, Google Workspace
We do not sell your personal information.
Where we use third-party service providers, we take reasonable steps to ensure that they process personal
information appropriately and securely.
International transfers
Some of the third-party services we use may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer
is lawful and that appropriate safeguards are in place where required by applicable data protection law.
How long do we keep your information?
We will only retain personal information for as long as reasonably necessary for the purposes for which it was
collected, including to satisfy legal, accounting or reporting requirements.
The exact retention period will depend on the type of information and why we hold it.
For example:
enquiry information may be retained for a reasonable period after an enquiry has ended;
client and project information may be retained for the duration of our business relationship and for a
reasonable period afterwards;
financial and accounting records will be retained for the period required by applicable law; and
marketing information will be retained until you unsubscribe or it is no longer required.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
How do we protect your information?
We take reasonable technical and organisational measures to protect personal information against:
unauthorised access;
accidental loss;
destruction;
misuse;
alteration; and
unauthorised disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing;
request the transfer of certain information to another organisation; and
withdraw consent where we rely on consent to process your information.
You may also have the right to object to direct marketing.
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise one of these rights, please contact us using the details provided above.
Marketing
We may contact existing clients about services or information that may be relevant to our existing business
relationship where permitted by law.
Where we send direct marketing that requires consent, we will ask for your consent before doing so.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions
included in the communication or by contacting us.
Cookies and similar technologies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to function correctly, while others may be used for analytics,
preferences or other purposes.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
For more information, including the types of cookies we use and how you can manage them, please see our
Cookie Policy.
Children’s information
Our services are intended for businesses and adults.
We do not knowingly collect personal information from children through our website.
If you believe that a child has provided us with personal information, please contact us so that we can take
appropriate action.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or
legal requirements.
The latest version will always be published on this page.
Last updated: 01/09/2026
Contact us
If you have any questions about this Privacy Policy or how Novara Works handles your personal information,
please contact:
Novara Works
Email: hello@novaraworks.co.uk
Website: www.novaraworks.co.uk
Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can
try to resolve your concern.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office
(ICO).
You can find information about the ICO and how to make a complaint on the ICO’s website.
